#WOLF EXPRESS TAQUERIA DRIVER#

Very unprofessional for a manager and very disrepectful for customers. This is very very very poor customer service. I called back and asked for the owners info and he hung up on me again.

I then continued to ask for the owners name and contact info and he refused to give me the information. This made me more frustrated and I just asked for the owners name and number and he then made a smart remark again that I needed to give him my name and phone number, I responded to him saying it was on my reciept. I asked him if he usually treats customers this way and he came back at me with a smart remark saying that I was rude and made the lady who answered the phone before him cry. He was very unprofessional and spoke to me very disrepectfully. He said that the lady that answered the phone prior to him told him everything and he didnt need to hear me since he already knew. He didnt let me say anything or explain my issue. I called the restaurant back and asked for a manager and a guy came on the phone named Dan was very rude. I became upset hearing this and told him I was going to let the manager know about this experience because it wasn't right that my order was taken first and delivered last.

#WOLF EXPRESS TAQUERIA DRIVER#

I asked the driver why it took so long and he said he delivered everyone else's order first. About five minutes later the driver showed up, so I hung up the phone while I was still on hold. I then asked for a manager and she put me on hold for a while. I then asked 'don't they deliver in the order the call is made?' And she said there was only one driver.

She said that more orders came in after mine and they had to be delivered as well. I then asked her why it is taking more time when I was told it would be an hour max for delivery. I waited about 1 hour and 10min later I called around 8:12pm to ask about how much longer my order would take and the lady that answered said it will be another 20 minutes.

I called and ordered delivery at approximately 7:02pm and spoke to a lady on the phone who took my order and said my food would be here in about 45 min to 1 hour.

Wolf express taqueria